Telus customer service Can Be Fun For Anyone
Telus customer service Can Be Fun For Anyone
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• At this stage, I experience I'm getting misled and mistreated. Despite numerous phone calls and escalations, I however don't have clarity on my discount rates or a good resolution to my concerns.
• I used to be bounced in between numerous brokers, my calls have been disconnected, and I obtained inconsistent information relating to my deal and special discounts.
Now it is been two months and my problem Along with the billing hasn't been resolved , I have been customer Telus for more than twenty years which customer service is horrendous! I requested to speak to supervisor a lot of again and again ultimate. She stated she would Additionally they desired me to go to the retailer exactly where I fall the cellphone off and bought the mobile phone Once i informed her I did all of it on-line she didn’t believe me? The cellular phone I acquired the box was opened and there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go all the way down to The shop to get why was my box open up? Why wasn’t my box sealed? Phone drop batteries may be very extremely gradual like my aged cell phone was way much better than this detail. I believe they gave me a old cellular phone is how they handle customers with lengthy because they reward loyalty ?!!!
Have you ever attempted using the web Chat? Go browsing to My TELUS and also the the Chat icon will be in the reduced suitable from the window. Remedy the questions about which kind of enable you will need then continue to keep replying for the bot with "I want to speak to somebody" until the bot presents up and passes the Chat to an individual.
You could only modify it. I waited for one hour to the cellular phone to talk to a human. He was helpful, but needed to redirect me to a different human being. I used to be then on keep for another hour. They available me a far better offer, however it wasn't what was made available online. Those people specials are For brand new customers. For a faithful customer I would need to spend $seventy eight in comparison to $60 for any new customer, for that service I needed.
I'm requesting a transparent breakdown of my contract, which includes all relevant savings, and a fair resolution to the problems I’ve knowledgeable. Also, I question that someone telus billing support critique the decision recordings to be familiar with the inadequate procedure I been given from different brokers.
Payment impacting adjustments would require a cellphone connect with but prior to doing that, have you tried using the payment arrangement solutions online?
I'm told to talk to Loyalty and Resolution and even now having no exactly where. I've managed to speak to 2 individuals who termed on their own supervisors in the Philippines, who couldn't assist me.
The TELUS workforce acknowledges that our work spans quite a few Territories and Treaty locations and we're grateful for the standard Expertise Keepers and Elders who will be with us these days, individuals who have gone ahead of us as well as the youth that inspire us.
so i known as the customer server (Jane) to solve The problem just after outlining the problem and what it's occur, The agent just side with her associate and she lied with regards to the credits and reductions they faraway from my account being a loyal customer with Telus and he or she said the credits expired and not obtainable, she Believe i'm stupid, In case the discount has expired i need to begin to see the expiration day on my bill like i see on home service bill.
My skilled helped me with my problem and answered all of my follow-up inquiries. You have the most beneficial folks Doing work in your case!
It occurred on Sunday which i experienced a horrible difficulty. But I was satisfied to find that this website labored on weekends. And Helen granted me assist, time, and endurance to solve the issue. I am so thankful I can not explain to!
Hello @Ben708 we certainly price your loyalty with us and we wish to assistance. Remember to keep an eye on your inbox for your concept from us
The TELUS team acknowledges that our function spans several Territories and Treaty spots and we are grateful for the traditional Awareness Keepers and Elders who will be with us today, individuals who have long gone just before us as well as the youth that inspire us.
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